VILLA LUXE, PUERTO BANUS
LETTING TERMS AND CONDITIONS FOR ALL BOOKINGS
Acceptance of these terms and conditions is mandatory for any short term rental and therefore you accept as a binding contract between ourselves (Villa Luxe) and yourself and any other members of your party, the terms and conditions listed herein.
EMAIL ADDRESS & TELEPHONE
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you'll require to get to and enter the villa. We also require a mobile phone so we can contact your during your stay. Please ensure your mailbox will accept email sent from email@example.com by adding it to your address book and any ‘safe sender’ list in your email client.
PAYMENT, RESERVATION AND DEPOSIT
Upon booking and confirmation that your requested dates for villa rental are available we charge a non-refundable 20% deposit of the rental price. Once this deposit has been paid it secures your dates.
We cannot guarantee any reservation until your deposit has been received. You will receive a payment request with a secure link via email two calendar months before the rental start date requesting the remaining balance of the rental price, plus any additional concierge services you have booked. We will also require a GBP 500 fully refundable security/damages deposit. This will remain in place until 3 days after your departure. Bookings made less than two calendar months before the rental starts must be paid in full upon booking. You will be emailed a confirmation for any payments made. If your card is declined we will endeavour to contact you. If we cannot take payment when due you risk losing your booking.
PAYMENT VIA DEBIT OR CREDIT CARD
Payments can be made by debit or credit card. Debit cards, MasterCard, VISA credit cards and American Express credit cards are accepted.
SECURITY DEPOSIT AND VILLA CHECK ON DEPARTURE
A security deposit of GBP 500 is payable. We require you (the client) to inform us of ANY damage or breakages caused during your stay. Wherever possible, subject to your itinerary and availability of our representative, we like to do a quick initial check of the property when you depart. A full and detailed check will also take place immediately after your departure and before the next guest's arrival. If any fault or damage is found (pictures will be taken if possible) we will notify you within 72 hours. Once the cost of repair or replacement is confirmed (allow up to 7 days), we will advise you.
Anything damaged, stained, left discoloured, spoilt or broken will be charged at the replacement cost. This includes any and all damage, staining, discolouration or odour found on villa furnishings, towels and linen caused through (for example) contact with hair dyes and products, cosmetics, fake tanning products, sun creams, oils, moisturisers, alcohol, beverages, foodstuffs, crayons, paints or ink. We make a charge of GBP35 per hour to cover our time obtaining quotations, labour, travel, telephone, shipping expenses and any additional work required to fix, repair or replace broken or damaged items in time for our next client. Any items having to be purchased will be replaced with 'like for like', of the same quality and standard. No 'mark-up' will ever be added.
The security deposit will be refunded after the property is fully cleaned and checked as detailed above. In the event the property or its belongings, fixtures or fittings internally or externally are damaged/broken in any way then charges will be deducted from the security deposit. Any refund that may be due to you will be undertaken after repair or replacement being made for the appropriate item. Should the security deposit not cover all the damage, repair or replacement caused then we will request extra funds to make up the difference. You expressly agree to cover such additional damage or replacement costs within 7 days of the notification of the extra costs.
ARRIVAL AND DEPARTURE TIMES
On the first day of your rental the villa will be ready for you from 5pm (17.00). Please phone the Villa Representative at least 2 hours beforehand on +34 609594452 for assistance and coordination of your arrival.
On your departure day please be ready to meet our representative for an initial villa inspection at 10am. The villa must be vacated by 11am.
During the hours of 11am to 5pm our cleaners fully check, clean and prepare the villa for the next incoming guests.
Unless by prior agreement with the Villa Luxe representative, failure to leave by 11am will incur an extra half day rental charge. Failure to leave by 2pm on your departure day will incur an extra full day’s rental charge.
CANCELLATION AND REFUNDS
If you cancel your booking more than two calendar months before your arrival date then your will lose your deposit only. If you cancel your booking between 8 weeks and 4 weeks prior to arrival then you will be liable for 50% of the villa rental and concierge costs. If you cancel less than 4 weeks prior to arrival then you will be liable for 100% of the rental and concierge costs.
No exceptions to this policy can be made for any reason. We therefore we strongly recommend you take out holiday insurance with cancellation cover in case unforeseen circumstances force you to change your plans.
CHANGES TO BOOKING AND PROPERTY AVAILABILITY
Villa Luxe reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the villa becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. Villa Luxe is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. If you cannot accept the dates of any new booking that Villa Luxe propose then we will refund monies you have paid for to us in full. We advise that your travel insurance would cover holiday curtailment.
We recommend that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation and holiday cancellation and curtailment.
It is YOUR responsibility that you arrange, or ensure your party have appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart.
VILLA RENTAL RATES AND PRICE GUARANTEE
Prices quoted on our website are those in effect at the time of viewing and remain guaranteed once the 30% reservation deposit has been paid.
Once a price has been agreed and deposit paid we will not change this price under any circumstances, thus guarding against any future price increases.
We are responsible for providing the services listed on our website, where it is within our control. We carefully and regularly monitor our property. We cannot guarantee that all items listed on our website will be functional at all times, however all endeavours will be made to rectify any problems as soon as we possibly can. We reserve the right, without prior notice, to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners, operators and agents of the rental property are not the guardians of any customer’s safety; they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, their property, or family, heirs, or assigns. Our liability is limited to a total of the booking price irrespective of the title/claim.
Our representative is not a party to this contract, nor are they responsible or liable for failure to provide any service as may be described in our literature pertaining to the contract.
DUTY OF CARE
You agree to make sure that the villa is in the same condition when you leave as it was when you arrived. You must dispose of any rubbish before you leave. You are responsible for removing your rubbish from the villa in appropriate bags to the correct collection places outside the estate – please ask our villa representative. For any rubbish that remains in the villa, you will be charged at GBP10 for each bag. Please let us know immediately if something gets broken, stained, marked or damaged during your stay so that we can replace it at once. Depending on what is broken, we may have to make a charge. Please also ensure that dishes and pots are cleaned. Towels and sheets can be left in each room.
YOUR VILLA INCLUDES
The use of the villa and its facilities as described on our website. Villa Luxe is thoroughly checked before your arrival for any damages and any problems that cannot be fixed are recorded. After you depart the damages found during by the villa representative will be final. If you see any stains or markings especially on fabrics, scratches on glass surfaces, broken items of furniture, doors or any item not functioning, you should report it as soon as possible after you arrive and within the first 24 hours after arrival.
We cannot guarantee that all items or facilities listed on our website will be functional at all times. If you or we find a fault, all endeavours will be made to rectify any problems as soon as we possibly can, you must advise us straight away of any such problems. Items do breakdown and utility services can get interrupted however rare. No refunds or rate adjustment shall be made for unforeseen mechanical or electrical failures. At times we can be in the hands of outside contractors, or waiting for spare parts, but we will push them as hard as we can to rectify any faults as quickly as possible.
The villa rental does not include any personal travel insurance, your flight(s) to and from the country of location, or transport to and from the property (unless agreed). The property has a pool that can be heated from the 1st Oct to 30th Apr. each year If you require the pool heated for your stay (during this period) a supplement is payable. Please enquire at least 4 days before your arrival for details.
Because of the climate, the pool is not heated during the period 1st May – 30th September.
VILLA KEYLESS ENTRY
During handover, the villa representative will issue you a five digit code to be used in conjunction with an electronic entrance keypad for the Villa. There are two electronic pads, one for the pedestrian entrance and one for the main door. They will be set with the same code for the duration of your stay. These entrance keypads are programmed electronically and will not function outside the times allocated for your stay. This code can be sent to a mobile phone by text for your convenience if required. We will also provide you with a remote control to open the electric gates. Please be aware that if you break or lose the remote we will make a charge of GBP 65 for its replacement.
Villa Luxe is fully enclosed and secure. In addition to the keyless entry system, all windows feature electrically operated metal shutter blinds. If you are leaving the villa for the day, close the blinds to keep the villa cool and secure.
SMOKING & E-CIGARETTES
Villa Luxe is strictly no-smoking (including e-cigarettes) in all indoor areas. Smoking is only allowed outdoors. Please do not throw cigarette filters or cigarette/cigar stubs in gardens or plant pots. If the house smells of smoke then a cleansing of the fabrics will be performed. You will be charged cost between GBP 200 and GBP 500 depending on the remediation required.
PROPERTY ACCESS AND QUIET ENJOYMENT
Our maintenance team, gardener, housekeeping staff, the Villa Luxe representatives or their sub- contractors have the right of access to the properties at any time with due regard to the convenience of the renter for the purpose of linen changes, pool cleaning, garden maintenance, inspection and/or viewing of the property and to carry out any essential or routine repair or maintenance work.
Except for the essential repairs, maintenance, cleaning and regular gardening we will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.
OCCUPANCY / MAXIMUM CAPACITY
Only the persons specified (maximum 10) named on the booking form may occupy Villa Luxe. The property cannot be re-let or sublet to any other group/party or individual without our written approval.
Your rental includes a one bedding change per week. Additional daily bedding changes can be arranged at a cost of GBP15 per single bed, and GBP30 per double bed if required for any reason.
Housekeeping services of three hours every week are mandatory. This is required for general household cleaning. This is charged at GBP15 per hour. Hours by negotiation, however on Sundays there are no housekeeping services unless previuosly agreed. Normally our domestic staff working hours are from 9am to 12.00pm and 13.00pm to 16.00pm
WEDDING, SOCIAL AND CORPORATE EVENTS
Villa Luxe guests shall always be respectful of the neighbours at social events and adhere to our and the communities noise rules (SEE NOISE DISTURBANCE, EVICTION below), so as not to disturb other residents of the neighbourhood, particularly after 10.30 pm at night.
NOISE DISTURBANCE, EVICTION
Villa luxe is located within an exclusive private location. We therefore request you respect our neighbours and keep your noise to acceptable 'talking' levels. If you wish to play music in the evenings then please do so but inside with the doors closed only – never outside. Loud music inside the villa should not be played after 10.30pm. Please keep background music to talking levels when outside. Failure to observe these rules could result in immediate eviction in severe cases and/or loss of your security deposit.
We endeavour to maintain a family atmosphere for the quiet enjoyment of our guests. We rent to families and responsible adults. It is a criminal offence, which may involve the presence of Police officers, to cause noise and nuisance which results in people being unable to relax and enjoy their home and community life.
• Monitor the level of sound being emitted from electronic devices at all times of the day
• Place music systems on rubber mats and facing towards our properties to help absorb
• Take extra care not to disturb neighbours through loud voices and slamming of (car) doors
• Make sure the children are playing in a way that is considerate to neighbours and not
causing a disturbance
If we receive a complaint from our neighbours we will notify you directly to reduce your noise. If we then receive a second complaint about careless or excessive noise our community will penalise us with a GBP 200 fine. This amount will be deducted from your security deposit.
If we receive a third complaint, this complaint is likely to result in contacting the local authorities and police requesting that the person responsible reduces the noise and nuisance to neighbours and the community. At this stage the local authorities/police may request the villa to be vacated which will result into immediate eviction.
The penalties for causing excessive noise are both quickly administered and strictly enforced by local authorities.
Generally, we do not accept animals at Villa Luxe. However, there may be certain exceptions, such as dogs for the blind. In such cases please contact us to discuss your needs and obtain written consent.
UTILITY USAGE AND ENVIRONMENT
We take special care to minimise the impact we place onto the environment. Please be mindful about your usage of both water and electricity. Electricity usage to the value of GBP 75 per week is included in your rental. This is ample for normal use of air conditioning, lights, electrical facilities and pool requirements. Some clients unfortunately leave all lights, fans, air conditioning and the hot tub heating/pumps running 24 hours per day. If you do this then the cost of a week's electricity is likely to be 3 to 4 times the level of normal household usage. Extra usage over GBP75 will be deducted from your security deposit.
• Don’t leave air conditioning on in un-occupied rooms, it only takes 5 minutes to cool a
• Don’t use air conditioning in rooms with doors or windows open
• Switch off fans, lights and electrical items when the room is not being used
LIABILITY, DUE CARE AND SUPERVISON/INDEMNITY
You accept and acknowledge that you are responsible and liable for the safety and well-being of all your guests, third parties you contract, and any other persons you invite to stay at our properties during the time of the rental. You and your guest(s) are required to take due care when residing at our property and be especially watchful of children playing in the garden or near the pool remembering there is no lifeguard and surfaces can be slippery. Children MUST be under supervision of an adult at all times when staying at the Villa. You are not permitted to enter Villa Luxe when wet from swimming, as the floors can be slippery. Under NO circumstances can glassware be taken into the pool area. Villa Luxe will not be responsible for any injuries incurred during your stay.
LOST AND FOUND
Items left at a property will be returned upon request and at your expense. We are not liable for lost items and will only hold items for fourteen (14) days before they are disposed of.
Weather conditions can be unpredictable, and can change quickly and significantly. We cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.
We cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers or neighbours, it is important to note that we are not responsible for such work and we are unable to stop such work taking place and we are unable to control the level of noise. We cannot be held responsible for any building works that take place during your rental period.
Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the villa, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.
Verbal changes of contract are not valid unless agreed and confirmed in writing by Villa Luxe.
PRINTING, TYPING, TERMS & CONDITIONS, CALCULATION ERRORS AND OMISSIONS
We reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.
CONTRACT, COMPLAINTS AND SUGGESTIONS
We pride ourselves on the quality of Villa Luxe and accuracy of its villa descriptions and photos. The Villa is a quality product finished to professional hotel standards. If you are unhappy with any aspect or wish to bring something to our attention please contact us immediately. We will do our utmost to quickly and efficiently resolve any issues or concerns.